Neron Garage Doors ("we", "us", "our") provides garage door repair, installation, and restoration services in the Dallas Fort Worth Metroplex. This Privacy Policy explains how we handle information you share with us through this website and during our service.
Information we collect
When you call us or fill out a request form on this website (for example our garage door repair or new garage door quiz), we collect your name, phone number, email address, street address, ZIP code, and details about the service you need. Beyond what you type into a form, this website does not collect personal information automatically except standard server logs and the advertising measurement described below.
How we use information
The information you give us is used to schedule and provide service, contact you about your request and appointment, send a written estimate or invoice, follow up after the job is complete, and provide warranty support if needed.
Calls and text messages (SMS)
When you submit a request form on this website and check the consent box, you agree that Neron Garage Doors may contact you at the phone number you provided by phone call and by SMS text message about your request. Calls may be automated or AI-assisted. Texts are used for appointment scheduling, confirmations, reminders, and follow-up about the service you asked for.
- Message frequency varies depending on your request. Typically 1 to 5 messages per appointment.
- Message and data rates may apply.
- Opt out at any time by replying STOP to any message. You will receive one final message confirming you are unsubscribed. You can also opt out by calling (469) 891-4001.
- Get help by replying HELP to any message or calling (469) 891-4001.
- Consent to receive calls or texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Full SMS program terms are in our Terms & Conditions.
Sharing
We share your information only with the technicians, dispatchers, and the scheduling and messaging software we use to provide the service you requested. We do not sell or rent your information to anyone, ever.
Advertising
We advertise on Google and Meta (Facebook and Instagram). When you visit this site from one of our ads, Google or Meta may collect information about your visit using cookies, pixels, and similar technologies, including whether you submitted a request. This helps us understand which ads are working. We do not send them your name, address, or the details of your request beyond what their measurement tools collect.
You can opt out of personalized advertising at adssettings.google.com and in your Facebook ad preferences.
Call tracking
We may use a call-tracking service to record which advertising channel a phone call came from. The service captures the phone number you called from and the channel that brought you. We use this only to measure advertising performance. We do not sell or share this data.
Cookies and tracking
This website uses minimal cookies. Google and Meta may set cookies or pixels for advertising measurement when you arrive from one of our ads, and our request forms record which ad or campaign brought you to the site (for example a campaign name or click identifier) so we can measure advertising performance. We do not use cookies to build profiles or sell data. You can clear or block cookies in your browser settings at any time.
Data security
Information you submit is transmitted over an encrypted (HTTPS) connection and stored in our customer management system, which is protected by password-controlled access limited to the staff who need it. We keep your information only as long as needed to provide service, support warranties, and meet legal or accounting requirements, and we delete it on request as described below. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your rights and choices
- Unsubscribe from texts: reply STOP to any message, or call us.
- Stop calls: tell us on any call, or call (469) 891-4001 and ask to be removed.
- Update your information: call us and we will correct your name, phone number, address, or email.
- Access or delete your information: call (469) 891-4001. We will confirm the request and provide or remove your records, subject to any legal or warranty retention requirements.
Children
This service is intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be posted here.
Contact
Questions about this policy? Call us at (469) 891-4001.
Need a garage door repaired today?
Call (469) 891-4001